Chocolate shops are all about the experience
July 17th, 2008
Innovation is one of the main ingredients to any successful business, and particularly so when talking retail. In order to say on the cutting edge companies need to continually reinvent themselves. So what does this mean for the many chocolate retailers out there at the moment? Can one simply rely on the quality and quantity of their offering? It would appear not, well not in the northern hemisphere anyway.
With the current renaissance Europe has enjoyed with fine chocolate, there have been an abundance of new artisan chocolatiers and retailers all vying to get their share of the premium market. It would seem that times are changing and retailers are having to offer more than just product to entice customers through their doors. More and more, customers are looking for an experience when buying their little piece of indulgence.
This article outlines some of the businesses that are doing just that - the experience comes first - the product simply plays a part. Guido Gobino takes it to the extreme, creating a cocoon like cave for special tastings where “The moment someone sits on the round, lavender leather sofa, the translucent floor is bathed in fuchsia light and an over sized digital clock, projected on the smooth white walls, stops.” It is designed to eliminate distractions and enhance the tasting experience.
“Time stands still” says Mr Gobino, “nothing else to worry about, just focus on the chocolate” - How cool is that!
Gobino’s is not the only company setting off down this trend. ENO of Chicago, Chocolat Michel Cluizel of New York, Nectar Desserts and Bernard Callebaut of Calgary are just a few more offering hedonistic tasting experiences to satisfy even the staunchest of chocolate lovers. The article makes for a very interesting read, you can check it out here.




